Tulsa, OK (July 23, 2024) - BlackHawk Industrial, a market-leading distributor of metalworking and other mission-critical industrial products announced today a series of transformative changes designed to elevate operational efficiency, customer service, and environmental responsibility.

To help streamline operations BlackHawk is establishing a centralized Vending Replenishment and Billing organization (VRB). This new structure will consolidate vending expertise, standardize support processes, and enhance customer service, sales growth, inventory management, and productivity. Over the coming months, the VRB organization will begin onboarding customers and branches with support from the company’s Customer Service Representatives and field personnel.

The new VRB organization will consist of nine dedicated teams, each led by a Team Lead responsible for managing all vending-related transactions and inventory management. A new data governance team will collaborate with the VRB organization to maintain and update vending databases. This centralization will amplify the voice of BlackHawk’s vending processers, fostering continuous improvements and standardized practices across the organization.

“Centralizing our vending replenishment and billing functions will enable us to provide more consistent and efficient service,” said Tonya Pivarnik, COO of BlackHawk. “I am excited about the positive impact these changes will have on our operations and overall customer satisfaction. These operational enhancements and the introduction of a new BRB organization underscore our unwavering commitment to innovation and excellence. By refining our structure and processes, we are set to deliver even greater value to our customers and poised to set new industry standards.”

BlackHawk also announced today the formation of a new Safety, Quality, and Environmental (SQ&E) team dedicated to improving internal and external customer service, operational efficiency, and environmental stewardship. Industry veteran Ashley Stanfield will lead this new department, bringing extensive experience from his previous roles at DuPont, Challenger Components, and Stock'd Supply. The SQ&E team is expected to drive significant advancements in these critical areas.

These two new strategic initiatives reinforce BlackHawk’s number one priority of saving customers money and being a trusted partner, delivering cost-saving solutions through technical expertise and innovative applications.

BlackHawk is intent on creating additional value for industrial manufacturers by expanding into new geographic markets to reach more of their production facilities: expanding its product offering to provide broader products and services end-users value; and investing in sales channels which improve the effectiveness of its technical sales resources. Today’s operational enhancements are several more pieces of BlackHawk’s strategy to build the only distributor who is truly, “Big Enough to Serve and Small Enough to Care.”

About BlackHawk Industrial

BlackHawk Industrial is a leading industrial distributor, focused on metalworking such as carbide cutting tools, abrasives and saw blades and provides a full line of MRO, industrial fasteners, and packaging products. BlackHawk has the expertise and capability to provide custom industrial vending solutions and creative design, build, and supply chain solutions.

BlackHawk distinguishes itself as the number one choice for industrial manufacturers who need technical service and production savings. Known as the “across the production floor” partner it delivers value through product and supply chain performance that lowers the total cost of production. BlackHawk has locations across the U.S., Mexico, United Kingdom, and the Philippines and markets over 2.5 million products from the industry’s top brands with a heavy emphasis on metal-working products.

For more information about BlackHawk Industrial visit www.BHID.com.

Media Contacts
Laurie Janu
BlackHawk Industrial
1-855-610-1001
[email protected]